This test submission is part Emmatt’s monthly website Health Check Program to confirm that your submission form is in perfect working order.
Please confirm receipt of this test submission by simply replying to the test. Press “Reply”, then “Send”. Your response within 24 hours is appreciated!

First order from site.

Received within 3 days of order. (well 4, but one day was a national holiday so that doesn’t count.)

Everything received, packed well with a boveda pack.

And got a nice cutter with my order.

Haven’t smoked them yet (house brand robust), but they smell pretty good. Look forward to it, and for the value will order again!

Called about, Information on Pipes+Pipe Tobacco. Member of Your team(Wednesday*Morning*Oct.19th).She was,Very Patient+Professional in her Manner;and gave appropriate responses. Great Job!(In this Day+Age)Really Nice that Customer-Service Exists. 🧐

Victory Cigars, I can’t say enough. I put in an order for 25 cigars and the shipper sent them to Richmond BC instead of my address here in Ontario. I brought this to the attention of Victory Cigars, and even though it was no their fault and out of their control, they sent me another 25 cigars via overnight. Those cigars arrived. Ironically the next day my original order arrived, and Victory said to keep the as their apology. These are really great people to deal with. Thank you SO much.

I live in British Columbia, I’ll only shop from Victory Cigars online service, my 2nd order arrived and they always put a little something extra in the box, this time it was a box of matches, gestures like these are wonderful, it shows buyers that their business is appreciated.
Thank you so much.

I love this place made many online orders and they have all been super fast can’t wait for my next order to arrive and if you wondering about the summer of 79 house blend don’t think about it just do it they are so good 👍👍😊😊

Fast service , excellent products and selections, fast delivery. great customer service and I appreciate the extras that come with the order.

Victory Pipes was very quick to fill my order and get it shipped out to me. The pipes arrived in perfect condition. Exactly how I expected them to. Thank you Victory Pipes for putting effort into satisfying your customers.

It’s rare to find a company where you easily have the ability to talk to a real person. They phoned me out of the blue to tell me how they could save me slot of money on shipping by combining my order. I never asked for this. They took the time to do it themselves. You don’t get that now days

J recently placed an order for cigars and 3 days later, they were placed in my hand by Canada Post. Thanks for the great service in getting my order shipped so quickly.

the customer service is amazing if you have the need to speak with them, very friendly and profesional

Pipe tobacco ordered online Sunday evening. Shipped Monday afternoon.
Very fast and efficient service

Since this will be my first time venturing into the world of Tobacco Pipes, I eagerly placed an order for multiple items…. and then placed another order for the actual tobacco (I got too excited and forgot I needed something to smoke out of it 🤦🏼‍♀️) without me even reaching out to them, they emailed to say they had issued a refund on the cost of shipping for the extra order and packaged it all up as one!! Extremely appreciative of this awesome example of customer service….now just have to wait impatiently to get my new gear!! Will DEFINITELY be shopping here again! Cheers!

I can’t say enough good about Victory Cigar just an amazing place unfortunately haven’t had the chance to go to the store yet but the turn around time with online orders is par none I placed an order online even during a long weekend my order shipped out if your leary on the purchase don’t be just do it you won’t be disappointed

2 thumbs up for the awesome service and great products from Victory Cigars. Recommend them to anyone across Canada, etc.
Quick shipping and excellent customer service.

Good selection, variety, and sales on various products to help you save money and try different cigars. Humidor I bought is well built and beautiful looking. Service is fast and often ships same day, friendly and helpful staff, no complaints!

Great quality cigars. They are packed fresh and well, with humidity bags and plastic wrapping to ensure quality and top service.

The order arrived very fast.

A complimentary cutter (beautiful classic round blade) was offered as well.

Overall very pleased, will mostly buy again.

Placed a small order of cigars to test the service and product. Pleasantly surprised on all fronts and at a reasonable price. Delivery was very quick too. Overall great experience…will be a repeat customer 🙂

Excellent company to deal with for service, inventory to select from and prompt sending of your order. If you make a mistake you will get very highly, kind service to help you.
I highly recommend this company and thank you to them my hubby loves everything l purchased for him.

Good selection, competitive prices and great service (overnight delivery in my area) and — bonus — very pleasant to deal with. Highly recommended.

SMALL ITEM – PRICE OFFERS SENT OUT TO ME – JANUARY 24TH- WERE EXPIRED JANUARY 23RD !!!! THE HUMIDOR PURCHASED IN DECEMBER IS EXCELLENT – THE CIGARS PURCHASED FROM YOU FOLKS AND MY OLD SUPPLY HAVE MUCH IMPROVED MY SMOKING PLEASURE !!!!!!!!!!

I have placed orders online, on the phone and in person. The service is great and the products are exactly as advertised. A special shout out to Hillary and Kevin. They are keepers.

When I had a question, I simply send them a mail, and they called me back quickly! I was amazed that they took the time to call instead of sending a mail back. Then, I ordered for the first time, and the handling/shipping time was really quick. All the items are in perfect condition, exactly as described, and everything was well packed inside the box. I am really impressed, and I already added new stuff in my cart for my next order. Thank you!

Ever since Sievert’s closed in Halifax I’ve worried about where to find my pipes (Lorenzetti). Victory has come through with flying colours. Great selection and service. Even during COVID delivery has been a breeze.

Victory cigars has a great selection of cigars and they they provide excellent customer service. I have been ordering my cigars from them online during the pandemic and I always receive them quickly and in perfect condition.
You can trust them.

Sincerely,
Rob Woods

Highly recommend these folk!
Always prompt and courteous service.
Deliveries are always correct and mailed out same day if placed early enough.
Prices very competitive and good variety of products, some not available anywhere else.
Job well done!

Doing business with Victory Pipes & Cigars has been a great experience as a new pipe smoker. I have compared pipes an related items between a variety of tobacco online retailers and I can dare to say Victory Pipes and Cigars is the best choice ever.

Top notch selection of pipe tobaccos and enormous variety of pipes from all price ranges. Prompt delivery. I do better here than I could in Toronto.

Absolutely love shopping here. Very wide variety of pipe products to choose from and usually always available when I need whatever. my orders are always shipped out promptly and are always correct. I congratulate everyone on your excellent work

my third order and, as usual, it was perfect. the service, packaging and shipping. thanks again!

Thank you Victory Cigars!! My order was delivered very fast and was exactly what I wanted. Your customer service was fantastic. Perfect gift! Thank you so much.

The service that this company gives is really amazing! Web site is easily understood. Shipping turned out to be really quick. I have nothing bad to say about this company

Even if I tried I couldn’t say anything bad about this company the service is outstanding my first order they ran out of a cigar that I had wanted so they replaced with a different one and I’ve Fallin in love with it my second order I screwed up a bit and they fixed it and gave me back my part of my shipping fees this will be my third order now and there will be many more to come

Thank you very much Victory Cigar.

Have ordered products a few times and have never been disappointed.
Wonderful service, very fast and friendly.

Quick delivery and great communication

I have ordered from the staff at the store. Every time I’ve ordered any products, they have shipped them to me arriving in perfect condition. They are courteous when you ask a question and give great answers. A very positive experience that all cigar smokers count on. Try Victory Cigars you won’t be disappointed.

First time ordering with Victory.
Great customer service.Fast response.Fast
delivery.
Will definitely use them again.

Very satisfied wit Victory Cigars! Selection and fast service is fantastic!

Excellent online service, fast and efficient! Appreciated the email from Gillan giving me an update on the delivery…thx guys!!!!

Wow, less than 2 day delivery, massive selection and fantastic service, recommended!

First online order with Victory cigars. My cigars came quickly via Canada Post. Very happy with quick response . I won’t hesitate to order from them again!

As a first time customer with Victory cigars I found through the website a big selection of fine cigars with a reasonable prices. The website indicates a section at the checkout for redeeming a coupon which I’m wondering where do we find those coupons, anyway I purchased the La Aurora Principes – Cherry they are small cigars but good for a quick smoke. Customer service top notch with keeping the notifications coming about the delivery which it was also very fast. I’ll be definitely be purchasing again more and different types of cigars in the future!

Excellent service, fast

Victory cigar’s is my first stop for quality cigar’s love the selection that they have
They always have new inventory coming in great product great service fast shipping

Just received my first order.Cigars were packed carefully and delivery and communication was excellent!

great product fast delivery

The best place to shop.

Ordering – Simple and intuitive
Packaging – Very well packaged including an appropriate sized Bovida
Shipping – Order was dispatched quickly
Communication – Excellent, order conformation, shipping notice and tracking
Quality of Order received – Small amount of damage to the foot of the My Father, a little disappointing as it was the most expensive stick in the bunch. That said it was not enough to be upset about but worth mentioning.
Overall – Five stars, I will be ordering again. I look forward to a long relationship with Victory Cigars!

I have just reordered some cigars from Victory and their online service has been fantastic. I am buying my second round of Summer of ’79 and hope they are as good as the first round. Also bought some Reposada’s which I also enjoyed the first time around. Keep it up.

Thank you for the prompt and excellent service. Maybe someday in a post COVID world I will shop in person. Until then I will enjoy a Punch London Club.

Kevin

I first had a slight issue with the Canada Post delivery but once i reached out to Victory Cigars customer service, they sent me a new order with UPS and it arrived the next day! and not only that! but they sent me double the cigars that i asked for because of the inconvenience. They are awesome. Thanks a lot guys

I am currently enjoying my third order of “summer of 79” cigars. They are an excellent smoke, mild and flavourful! The price is fantastic and the service from Victory Cigars is excellent!
I am very pleased with this company and have recommended them to my friends!

My husband frequently buys from Victory Cigars. For me, it’s a great source for gift ideas for him! Service is fabulous!!!

Victory has a number of good cigars that I will be trying out as time goes by. Placing and receiving orders is easy with fast response. I would recommend this place to anyone looking for cigars or cigar products. They also carry some nice rich and smooth tasting coffee as well. Great place

VERY FAST SERVICE QUICK RESPONSE TO YOUR ORDER VERY ASTUTE COMPANY

I love Victory!
Really only buy the ’79s, treat myself once in a while, can’t say enough about your positive stance during this pandemic.
Victory Cigars!

Thank you for the service you’re providing. My cigar order was well-packaged…and a very enjoyable smoke!

I am shocked at the great service, I had been looking for a good cigar shop online for weeks as I have recently run out of my Cuban cigars from my last trip.I stumbled on too this site just when I was about to give up. I will definitely be back and definitely will be referring my friends.
Thanks again for the great service!

Great Service. Great Quality. Staff was great and super friendly. Communication is quick and responsive. Order made online and was shipped perfectly. I inspected all the cigars, they were all in good shape. My order was a bit large, so it was packed in a very hard and sturdy box with a couple bovedas to manage the humidity.

First time buyer of Victory Cigar 25 pack for $79.
I am now smoking the 2nd cigar from the pack.
I cannot believe the quality of this cigar. I have paid $25-35 dollars and not got the quality. I don’t know where the cigars are from and I don’t care. I will keep buying the 25 pack for as long as you keep up the quality.
The cigar is mild; a little stronger than a Cuban, very flavourful and fresh!!!
Well done!

Victory does a fantastic job in all regards. Packaging is thorough, shipping is extremely quick, they’re great with communication, prices are competitive and products have all been great. I can’t say enough good things about this business and their team.

I have thus far placed four or five orders and I am extremely pleased with the products on offer, the service and the quick delivery.

All I can add to this is : Bravo ! Keep up the good work. I used to order from the USA, but no more… I much prefer to deal with a Canadian firm.

Thank you,

André P.

Real cigar smoker..First order, great communication, product arrived packed well with mini humidity pac. Cigars as discribed.
You are now my go to place.

This was my first time ordering from Victory Cigars and I could not be any happier. For several years now, I have purchased my cigars from a competitor in Markham, ON but a friend suggested I look at Victory Cigars in Oshawa, ON. I was not aware they even existed. There was a small problem receiving my order from Canada Post and Gillian was in constant contact with me to try to figure out what happened. Turns out the problem was related to Canada Post misdirecting my parcel to another location. Problem solved ! Cigars where received in perfect condition with a humidifier pack. My first smoke was the house brand, VC Connecticut. I was super impressed. Excellent product that could replace any other product at three times the price. Consistent burn to the very end and smooth flavour. I will definitely order again from Victory Cigars.

Wonderful turn-around-time from online placement of order to delivery next day just in time for the weekend! Thank you Victory Cigar Staff for the excellent service you’re providing during this pandemic. Hoping to visit your store again when this is all behind us.

Terrific service and packaging. Really happy with my order

Victory Cigars have the best prices and fast shipping to Calgary. Highly recommend them , great customer service.

First time ordering cigars as a little surprise for my husband online and I’m glad it was with Victory Cigars.

My husband was very happy.

Highly recommend

Great service.

Thank you very much
Giovanna

New customer, but now a returning customer.
Fast great service. Will recommend to anyone.

Ordered cigars and a new humidor online and was very happy with the whole process. The order went through quickly and was shipped and recieved within a few days. I totally recommend Victory Cigars for online orders.

great customer service and fast delivery even with covid 19 pandemic,

Love the new ONLINE option you have added! So nice to shop local from home! Great job, really appreciate this addition! Support LOCAL!

I want to thank everyone that works at Victory Cigar for there amazing service ordered today delivery tomorrow all ready just amazing and after they shipped my stuff getting e-mail from them telling they send it out and that they putted the request note on the box just amazing. I am going be ordering more cigars from them for sure and I recommend them to other people and friends with there service you can’t get wrong

Thanks again all Victory Cigars for you amazing service and stay all safe and well

Cheers
Ermin

Excellent service. Expedited shipping ! And what to say about the staffs, oh yay , extraordinary peoples.

Try Victory Cigars, always comforting to deal with professional company in today’s world of online shopping.

Dan

Even with the current COVID 19 crisulis going on, I called into the shop and spoke with Kevin. He was able to fill my order for me and personally delivered it that day. Wow Thank you Kevin.
This is truly what customer service should be and once again Kevin and the folks at Victory have stepped up to the plate.

I was looking to support a local business when shopping for a birthday gift. Since restrictions due to COVID were in place I turned to online shopping. The experience was so quick and easy to navigate. I even got a personal call to verify one of the items I purchased. Exceptional service!!!! I would highly recommend shopping at Victory Cigars!!!!

Visited Victory first time last week and found great quality controlled cigars. I always buy my cubans and found great flavour at ones i purchased here. Cigars a cigar but well kept cigars make huge difference
I also tried a fabulous house brand that was well worth the cost and flavour.

Thanks for great experience

See you again on my re stock.

Ad

If you love cigars, then you need to find an excuse to visit Victory Cigars. Gillian and Kevin have a great selection of cigars and cigar accessories but, what I like most about their store is the description they had posted along with the cigars – strength, rating, where it’s from, etc – it helps you make a more informed purchase, especially if you’re a ‘newbie’. Along with that, the staff is knowledgeable, friendly and most definitely not in your face!
Victory Cigars – it’s worth the drive to Oshawa!

This company is amazing. Quick customer service, answered all my questions, product was quickly packaged and shipped directly to my door with absolutely no damage!
Will be utilizing services again!

I would like to thank you for creating an enjoyable and comfortable environment to shop in. The staff made me feel as if I was their sole customer, which is a nice experience that is lost in today’s world. The knowlegable staff gave exceptional advice in helping me choose a travel humidor, and you offer a perfect selection of cigars. I was so pleased with the service that i will be back for a new home humidor and a fancy cutter and lighter and most importantly a nice variety of cigars!
Victory Cigars is now my shop of choice and will receive all my cigar business moving ahead. Thanks again!

My wife and I dropped in today as this is the most local shop to Buckhorn,ON 1.5hr away. I had set my expectations low so as not to be disappointed and was blown away by the great shop, GREAT prices, and the most amazing associate Mikaela Singh!!! She not only listened but walked my wife and I thru the humidor with suggestions for our tastes. I was also impressed with the prices as I had a reasonable knowledge of what they could have been. I will most definitely make the 1.5hr drive back to refill and ask for more suggestions, Thanks Mikaela!!

Hi I just wanted to start off by saying that not only did I receive above average service, was extremely knowledgeable and put up with all my beginner questions, I had my younger brother with me while was also full of questions. I feel all my questions and concerns I had were answered expertly and I felt confident about my purchase.
Thanks very much again
Scott Grant
See you soon !!!

Whenever I am in the Oshawa area I always take the time to stop by Victory Cigars. You are never rushed and they have great expertise with courteous service.
Exceptional variety with cigars for every budget, this is certainly one of the best places to shop if you are in the GTA.

A visit to Victory Cigars is like coming home. You are met by people who remember your name and your preferences. They will offer suggestions to fill your needs, based on your personal profile and the resulting purchases are almost always, EXACTLY the best choices! The staff is knowledgeable and are pleased to answer your questions…you get an education with every request. The variety and number of products is outstanding! If they don’t have something you want, they will make every effort to acquire it for you, at a competitive price. The retail industry could do well to study the Victory model…it’s the best example of service and product selection.

it was a pleasure to walk into a store with such class and a wide verity of real cigars and personal products. I lived in Cuba for some years and my heart skipped a beat to walk into cigar heaven.
thank You for providing this, so difficult service to find.

I’m never the person to write reviews, but after the service I have received from Victory Cigars I would be stupid not too. This is the second time I have ordered from the site and everything couldn’t have turned out better.

The quality of the their products and services are impeccable.

I want to thank you again for great service!

Ordered a humidor kit online and was surprised to receive it 2 days later, although it was a gift for me I checked it out to make sure it was all intact, and was impressed at the quality, of the order.

Highly recommended seller. I ordered my display 5 Humidor on Sunday, and received it on Friday. It was perfect! The best thing is the shipping was free!

Thanks!
Bing

I placed an order for the first time a few days ago and must say I am more than satisfied with the friendly, pleasant, courteous and helpful service I received from the staff at Victory Cigars. When placing my order I accidentally pressed down on confirm order twice, thus creating two orders. When I asked for assistance with this matter, I received it right away and the staff helped me to rectify my error. I received my Christmas Spice fragrance for my Ashleigh Burwood fragrance lamp just a few days after I placed the order, so needless to say, speedy service, and it was well-packaged and I am one very satisfied customer. I will definitely be ordering more fragrance for my fragrance lamp again in the near future. Thank you once again to all at Victory Cigars who assisted me with my order. First Class service to be sure!!

Wonderful made my oder around 1 pm on Wednesday my package arrived around 1pm Thursday I am extremely happy with the price and service I received thank you.

– Good advice;
– Never hurried along when talking on the telephone;
– Good product;
– Good delivery.
I will keep coming back.